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00Division home 01How it works 02Results 03Industries 04Verification 05Pricing 06The Audit 07Franchise marketing 08PE platforms (904) 341-5986
Multi-Location & Franchise/Franchise Marketing

One system. Every unit accountable.

Franchise marketing for the CMO or VP running a 10-to-300-unit system: brand-fund stewardship you can defend at the annual meeting, a preferred-vendor program franchisees actually join, co-op governance in writing, onboarding kits for new units, and a scorecard every owner can open themselves.

Franchise program at a glance
Systems we are built for10–300 units
Brand fund · co-op governanceDocumented
New-unit onboardingKit + checklist
Per-unit scorecardEvery owner, monthly
PricingPublished
Month to month · franchisees own their own ad accounts
The system

Franchise marketing is three businesses. Most agencies run one.

National brand, franchise development and local unit demand have different budgets, different buyers and different definitions of a lead. We run all three on one system, and we keep the numbers apart so none of them can hide behind the others.

Tier 1 · NationalFunded by: brand fund

The national brand

Brand campaigns, national search and YouTube, the offer library, creative standards. This is what the brand fund exists for, and what owners vote on.

Budget ownerFranchisor / fund
Success metricBrand demand · system-wide lift
Reported toFranchise advisory council
Stewardship: every dollar documented, line by line
Tier 2 · FranDevFunded by: development budget

Franchise development

Selling units to candidates. Separate landing pages, separate tracking, separate cost-per-candidate metrics, never blended into consumer numbers.

Budget ownerDevelopment team
Success metricQualified candidates · cost / candidate
Reported toCEO · board
The rule: candidate leads never share a CPL column with customers
Tier 3 · LocalFunded by: franchisees · co-op

Local unit demand

The preferred-vendor program: per-unit Google Ads, Local Services Ads, Business Profiles and location pages, run on one playbook across every territory.

Budget ownerEach franchisee
Success metricLeads · cost per lead · booked jobs
Reported toThe owner, monthly, self-serve
The proof: an owner never has to call corporate for numbers
Brand-fund & AOR stewardship

The fund is not yours. We report like it.

A brand fund is other people's money, collected by rule and spent under scrutiny. The agency stewarding it should behave accordingly: documented allocation, an audit trail for every change, and reporting a franchisee can check without a phone call.

As agency of record we run the national campaigns, keep the shared asset library, and hold the brand line across every unit's local presence: one legal-name standard, one offer library, one landing-page system. In verified trades like garage doors, that consistency is not cosmetic; it is what keeps Google verification intact across the system.

And because the fund's hardest questions arrive in a room full of owners, the monthly pack is built to be forwarded: what was spent, what it produced, what changed and why, in language a non-marketer can read in four minutes.

Stewardship artifactCadenceWhat it answers
Fund allocation ledgerMonthlyEvery dollar of fund spend, by campaign, with the reason for each change
Per-unit scorecardsMonthlyWhat each owner got, self-serve, without calling corporate
Co-op compliance reportQuarterlyContributions in, matching spend out, by unit, against the written rules
Brand consistency sweepQuarterlyNames, offers, licenses and claims checked across every unit's pages and profiles
Annual-meeting packYearlyThe year in numbers: fund in, demand out, system-wide trend

Cadences above are the default engagement shape, agreed in the scope, not a promise of specific results.

The programs

Preferred vendor. Co-op governed. Units launched on a checklist.

The three programs a franchisor actually needs from an agency, each with the governance layer that makes it survivable in front of owners.

Program 1 · franchisee-paid

The preferred-vendor program

Franchisees opt into the local program on the same published per-location pricing. Their ad accounts, their data, their call recordings, in their names.

  • One playbook, every territory: campaigns, pages, profiles
  • Owner sees their own scorecard; corporate sees the board
  • Joining takes a form, not a procurement cycle
Priced on the published per-location schedule
Program 2 · fund & co-op

Co-op governance

Co-op programs fail on bookkeeping, not creative. We run the matching, the eligible-spend rules and the audit trail so the program survives its own accounting.

  • Written rules: what co-op pays, what the unit pays
  • Eligible-spend documentation per unit, per quarter
  • Fund and co-op dollars never blended in reports
Scoped into the engagement · priced as an add-on
Program 3 · new units

Onboarding kits

A new unit should not wait on marketing. The kit is a checklist run before opening day, so the unit launches found, tracked and measured.

  • Entity, listings, Business Profile, location page
  • Call tracking, review requests, launch campaigns
  • Verification filing scheduled where the trade requires it
First scorecard at day 30
New-unit onboarding

Opening day is a date. Marketing should be too.

The onboarding kit runs on the same calendar as the build-out. In verified trades the filing starts before the sign goes up, because Google’s clock is the longest one in the process.

Weeks -6 to -4

Entity & presence

Legal name and DBA confirmed, Business Profile claimed, listings synced, location page built on the system template.

Weeks -6 to open

Verification, where required

In verified trades the filing starts now: Google’s Advanced Verification typically runs 6 to 8 weeks. It is the first item on the checklist, not the last. The Verification Desk →

Weeks -2 to open

Campaigns & tracking

Launch campaigns staged from the system playbook, call tracking live, offline-conversion wiring scoped with the unit’s software.

Day 30

First scorecard

The owner’s first scorecard lands: leads, cost per lead, map-pack position, reviews, answer rate. The unit is on the board from its first month.

Per-unit reporting

Every owner gets their own numbers. Without asking.

Per-unit reporting is the difference between a brand fund that gets defended and one that gets defunded. This is the shape of what a franchisee sees each month, rendered with illustrative figures.

Franchise system · per-unit scorecard rollup (sample) · illustrative figuresSample · illustrative
UnitAd spendLeadsCost / leadMap pack · 8 termsReviews · 30dStatus
Unit 014 · Tampa$2,40061$39.347 / 814On target
Unit 022 · Orlando$2,40058$41.386 / 811On target
Unit 031 · Atlanta$2,90049$59.183 / 86Review
Unit 040 · Raleigh$1,80044$40.918 / 817On target
Unit 041 · Columbus · new————2Verifying

Illustrative figures on a sample system. The owner of each unit sees only their own row, on one page. Corporate sees the whole board, and the spread between best and worst unit is visible in a single column. New units show their verification state instead of disappearing from the report.

Format shown with illustrative figures · not client dataHow reporting works →
What it costs

Priced like a schedule, not a negotiation.

The same three published schedules that price every engagement in this division price a franchise system. Here is a 20-unit example, computed exactly as the calculator on the pricing page computes it.

Worked example · 20-unit system · $40,000/mo ad budget

$11,550 per month in management

Ad budget is separate and always yours. Franchisee-paid local programs bill per unit on the same schedule, so corporate never floats owner budgets.

  • ABrand Leadership, $3,000. 16 to 50 locations. Senior strategist, roadmap, rollup dashboard, monthly board pack, quarterly review. One fee per brand.
  • BLocation Presence, $3,750. 15 units at $200, 5 at $150. Profiles, listings, reviews, location pages, rank tracking and the per-unit scorecard.
  • CMedia Management, $4,800. 12% of $40,000 monthly ad spend. Google Ads and Local Services Ads, offline conversion import, revenue attribution.
Contract
Month to month
Ownership
Every account is yours
Minimum
$3,500/mo engagement
$3,000
Schedule A · brand leadership
$3,750
Schedule B · 20 locations
$4,800
Schedule C · 12% of $40,000
Add-ons for franchise systems: franchisee onboarding kits, co-op program administration and franchise development campaigns are scoped as add-ons. Full tables on the pricing page.
Price your own system →or start with the Revenue Audit, credited 100% when we go to work
Franchise questions

What franchisors ask, answered in writing.

Both, with a clean line between them. As agency of record for the franchisor we steward the brand fund: national brand campaigns, the shared asset library and the reporting that defends the fund to owners. Separately, franchisees can join the preferred-vendor local program on the same published per-location pricing, with their own scorecards and their own ad accounts in their own names. The two programs share a system, not a budget.
As a documented process, not a favor. Fund rules are written down: what the brand fund pays for, what co-op contributions pay for, what franchisees buy locally. Every dollar of fund spend appears in the monthly pack with a one-line reason for each change, and franchisees can see their own unit's numbers without calling corporate. When the FDD or the co-op agreement changes the rules, the reporting changes to match.
A checklist, not a kickoff call. Legal entity and listings setup, Business Profile, location page, call tracking, review requests, launch campaigns, and in verified trades like garage doors, the Google verification filing scheduled before opening day. The unit's first scorecard lands at day 30, so a new owner sees their own numbers inside their first month.
Their own scorecard: leads, cost per lead, map-pack position, review velocity and answer rate for their territory, in one page they can open themselves. They do not see other units' numbers. Corporate sees the whole board. That split ends most of the monthly where-is-my-money conversations.
Yes, and we keep them structurally separate from consumer marketing. Franchise development has its own landing pages, its own tracking and its own metrics, because a candidate lead and a customer lead should never share a cost-per-lead column. Mixing them is how brand funds get challenged at the annual meeting.
On the published schedules: Brand Leadership $3,000 a month for 16 to 50 locations, Location Presence $3,750 (15 units at $200, 5 at $150), and Media Management at 12% of a $40,000 monthly ad budget, $4,800. Total $11,550 a month, plus ad budget, which is always yours. Price your own system on the pricing page; the calculator uses the same schedules.
No. Most franchisors we work with have a CMO or VP who owns brand and strategy. We run the paid media, the local presence, the onboarding kits and the reporting, and we hand that person a pack they can defend to owners and to the board. Where there is no in-house lead, our senior strategist fills the seat.

One system. Every unit on the board.

Start with the Multi-Location Revenue Audit: every unit scored on the same metrics, the brand fund benchmarked, a 12-month roadmap your owners and your board can read. Two weeks. Credited in full when we go to work.

(904) 341-5986